OOP BUY – SHIPPING POLICY

Last Updated: 4 September 2026

At OOP Buy, we aim to get your order to you as quickly and safely as possible.

1. Delivery Areas

We currently offer delivery within South Africa.

Delivery availability may vary depending on the customer's location and the courier service available in that area.

2. Processing Time

Orders are generally processed after payment has been successfully confirmed.

Please allow 1–3 business days for your order to be processed and prepared for dispatch.

Orders placed on weekends or public holidays may only begin processing on the next business day.

3. Delivery Time

Once your order has been dispatched, delivery generally takes approximately:

Major cities and surrounding areas: 2–5 business days

Remote or outlying areas: 3–7 business days

These are estimated delivery times and are not guaranteed.

Delays may occur due to courier volumes, weather, public holidays, incorrect delivery information, unforeseen events or circumstances outside our control.

4. Shipping Fees

Applicable delivery fees will be displayed at checkout before you complete your purchase.

From time to time, OOP Buy may offer promotions such as free shipping or discounted delivery.

5. Tracking

Where tracking is available, customers will receive their tracking information once their order has been dispatched.

Customers can use the tracking information provided to monitor the progress of their delivery.

6. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information at checkout.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional delivery charges may apply to resend the order, subject to applicable law.

7. Missed Deliveries

If the courier attempts delivery and nobody is available to receive the order, the courier may arrange another delivery attempt or provide instructions for collection.

Customers should follow the courier's instructions to avoid delays.

8. Lost or Damaged Packages

If your package appears to have been damaged during delivery, please contact OOP Buy as soon as possible and provide your order number and photographs of the package and products.

If your order appears to be lost or has not arrived within a reasonable period after the expected delivery date, please contact us so that we can investigate with the courier.

9. Delays

OOP Buy is not responsible for delivery delays caused by circumstances outside our reasonable control, including courier disruptions, severe weather, public holidays, strikes, incorrect customer information or other unforeseen events.

We will, however, make reasonable efforts to assist customers when a delivery issue occurs.

10. Contact Us

For questions about your order or delivery, please contact OOP Buy through the customer-support details provided on our website.