Trustpilot reviews

Excellent 4.8 / 5

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    Ek het wit Nike-skoene gekoop en ek is baie tevrede met die kwaliteit.

    james pienaar

  • ngl the clothes from Oopbuy are hard and i think im gonna spend alot here

    Siya Ndlovu

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    the delivery took about 5 days which isnt bad but overall im happy

    Sihle Banda

    Returns, Refunds, and Customer Satisfaction

    Everything you need to know about our return policy and guarantees
    At Oopbuy, we want you to love your purchase. If you are not satisfied, you can return most items within 30 days of delivery in their original condition. Some products may have specific return guidelines, so please check the product page for details.
    To start a return, log in to your Oopbuy account, go to your orders, and select the item you want to return. Follow the prompts to submit your return request. Our customer service team is here to help if you need assistance.
    Yes, for hygiene and safety reasons, certain products like personal care items, perishable goods, and customized orders are non-returnable. Please review the product description for any specific return restrictions.
    Once we receive and inspect the returned item, refunds are typically processed within 5-7 business days. The refunded amount will be credited to your original payment method.
    Return shipping costs are generally the customer's responsibility unless the item is defective or incorrect. In cases of faulty or wrong products, Oopbuy covers the return shipping fees.
    We sincerely apologize. Please contact Oopbuy customer support within 7 days of delivery with photos of the issue. We will arrange a replacement or a full refund at no extra cost to you.
    Yes, your satisfaction is our priority. If you encounter any issues, our customer support team will do their best to resolve them promptly, ensuring you have a positive shopping experience.
    You can reach us via the 'Contact Us' page on our website, by email, or phone. Our support team is available to assist you Monday to Friday during business hours.

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