OOP BUY – REFUND & RETURN POLICY

Last Updated: 4 September 2026

At OOP Buy, we want you to be happy with your purchase. If you are not completely satisfied with your order, please contact us as soon as possible so that we can assist you.

1. Returns

Customers may request a return if:

• The item is faulty or damaged when received.

• The wrong item, size, or product was sent.

• The item received is significantly different from what was advertised.

• You have changed your mind about the purchase, where a return is permitted under applicable South African consumer law.

Items returned due to a change of mind must be unused, unworn, unwashed and in their original condition, with original packaging, tags and accessories where applicable.

2. Items That Cannot Be Returned

Returns may not be accepted for items that:

• Have been worn, washed, altered or damaged after delivery.

• Are returned without their original tags or packaging where these are required.

• Have been damaged through misuse or improper care.

• Cannot reasonably be resold due to the customer's handling of the item.

This does not affect any rights you may have under applicable consumer-protection laws.

3. Faulty or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us with:

• Your order number.

• A description of the problem.

• Clear photographs or videos showing the issue.

We will review the request and, where appropriate, arrange a replacement, repair or refund in accordance with applicable law.

4. Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

If a refund is approved, the refund will generally be made using the original payment method where reasonably possible.

The time it takes for the refund to reflect may depend on your bank or payment provider.

5. Return Shipping

Where the return is due to an error on our part, such as receiving the wrong item or a faulty product, OOP Buy will arrange or cover the reasonable return shipping costs.

Where a return is made for another reason, return shipping may be the customer's responsibility, subject to applicable consumer law.

6. How to Request a Return

To request a return, please contact us through our official customer-support channel and provide your order number and reason for the return.

Do not send an item back without first receiving return instructions from OOP Buy.

7. Consumer Rights

Nothing in this policy is intended to remove or limit any rights that customers have under applicable South African consumer-protection legislation.

For any questions regarding returns or refunds, please contact OOP Buy customer support.